Help & FAQs

1.  Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.

2. Is installation offered for all products?
Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

3. Is it necessary to have an account to shop on Aliestores.com?
Yes, it’s necessary to log into your Aliestores.com account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

4. What does ‘Preorder’ or ‘Forthcoming’ mean?
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

5. Do sellers on Aliestores.com ship internationally?
Currently, sellers on Aliestores.com only ship within Internationally.

6. Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?
No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the ‘Exchange Offers’ section in the ‘Terms of Use’ page for more details.

7. Will I get a wall mount for my television in the box?
If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.

8. Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Aliestores.com.

9. What does ‘Out of Stock’ mean?
An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

10. What does ‘Permanently Discontinued’ or ‘Out of Print’ mean?
An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.